Harnessing Data Analytics to Streamline Processes
and Boost Efficiency
Proviniti's ServiceNow Process Mining solution revolutionizes ITSM operations by leveraging the power of data analytics. This innovative solution goes beyond showcasing 'what' has happened but dives deep into the 'why'. It offers invaluable insights into the number and types of tickets worked, the time to close these tickets, and how performance measures against set targets.
The Four Pillars of Our Approach
Our solution targets detecting process anomalies, analyzing the entire ITSM process, facilitating meaningful improvements, and ensuring continuous monitoring for sustainable results.
Assists in identifying process deviations and irregularities. It prompts alerts for potential SLA breaches and facilitates immediate corrective measures. It highlights areas of improvement, making it an essential tool for optimizing operational efficiency.
Provides an extensive process understanding with process maps, enabling easy detection of inefficiencies. It emphasizes problem areas and discovers root causes through bottleneck and root cause analysis. Its variation analysis detects process discrepancies, and Automation Discovery identifies automation possibilities for efficient process optimization.
Use process analysis for advancements, automated customer interactions for efficiency, data analytics for decision-making, operational automation for productivity, and continuous feedback for consistent optimization.
Aids in continuous improvement and performance measurement. It includes regular process evaluation, updates, data-driven insights, performance comparison benchmarks, and a hub for all automated process management and monitoring, ensuring optimal efficiency.