Proactive Service Assurance with AI-Driven Operations
Increase Service Reliability and Customer Trust
The telecom industry values consistency and customer satisfaction. CSPs can achieve this through AI operations, ensuring proactive service assurance. Early detection and resolution of issues can increase service reliability and customer trust.
Challenge
Traditional service management models in the telecom industry have drawbacks. Slow response times and disconnected data are common issues. The high costs of SLA breaches add to the inefficiency.
Solution
ServiceNow's Telecommunications Service Operations Management (TSOM) actively leverages AI to oversee telecom service health across networks and cloud setups. It employs predictive analytics and machine learning to process network event data, optimize operations, and automate resolution processes.
Enhanced Technical Workflow
Event Collection and
Correlation
Use Alarm Management API to automatically gather and analyze network and cloud events, reducing noise by up to 99%.
Predictive Analytics
Implement Predictive AIOps for early issue identification to prevent potential customer impacts.
NPS & CSAT
Enhanced service reliability, improving customer satisfaction and net promoter scores.
Operational Costs
Minimized via a reduction in downtime and manual remediation.
SLA Compliance
Upheld service levels to protect the brand reputation.