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Procurement Process Transformation

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A prominent manufacturer was looking to overhaul its laborious and outdated procurement process. Due to its manual and time-intensive nature, the current system was causing supply and production delays. The aim was to introduce a more agile and efficient procurement system to ensure smooth material supply and production.

ServiceNow Implementation Highlights

Advisory and Consulting

Procurement Service Automation

Adopted ServiceNow’s Procurement Service Management to automate the procurement process completely.

Advisory and Consulting

Supplier Integration

Streamlined interactions with suppliers by integrating portals and automating notifications.

Advisory and Consulting

Supply Chain Efficiency

Notable enhancement in supply chain efficiency due to automation and improved supplier communication.

Solution Details

Advisory and Consulting

Automated Requisition to Order

Instituted an automated procurement procedure, including digital signatures for purchase orders.

Advisory and Consulting

Supplier Performance Analytics

Implemented an analytic system to assess supplier performance, mitigating risk and refining procurement choices.

Advisory and Consulting

Enhanced Supply Chain

Automated procurement processes and improved supplier communication have significantly increased supply chain efficiency.

Outcomes

40%

Cut in procurement lifecycle due to increased efficiency

35%

Rise in compliance tracking efficiency through automation and analytics

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