Driving Digital Transformation with ServiceNow Process Optimization at Major Manufacturer

Customer Profile

Major food manufacturing giant with over 100 years of experience. They’re committed to putting people first by improving the variety, nutrient density, affordability and accessibility of our products.

Business Challenge

Customer faced challenges in their procurement processes, including disjointed systems, manual workflows, and lack of visibility into spend data. This resulted in inefficiencies, delays, and increased risk of errors in their Source-to-Pay cycle. They sought a solution to streamline their procurement operations and enhance overall efficiency.

Scope of Services

Proviniti’s team embarked on a thorough analysis of Client’s existing workflows, utilizing innovative process mining techniques to unearth inefficiencies and identify areas for improvement. Leveraging the capabilities of ServiceNow, Proviniti proposed a holistic solution aimed at centralizing data management, automating repetitive tasks, and fostering collaboration across departments.

Solution Highlight

Proviniti conducted process mining analysis to visualize flows and identify bottlenecks. They integrated disparate systems within the client using ServiceNow’s platform, creating a unified ecosystem. Customized workflows within ServiceNow ensured efficiency, while a proactive monitoring system enabled real-time tracking and optimization.

Customer Benefits

Streamlined processes and automated workflows saved client time and costs. ServiceNow’s platform enhanced visibility and decision-making. Automation minimized errors, ensuring reliability. The scalability of ServiceNow allowed client to adapt seamlessly. Optimizing processes gave client a competitive edge in manufacturing.

Transformation Impact

Through Proviniti’s strategic implementation of ServiceNow and commitment to continuous improvement, Client achieved unprecedented levels of efficiency, agility, and competitiveness, setting the stage for sustained growth and success in the dynamic manufacturing landscape.