Streamlining Source-to-Pay and Accounts Payable with ServiceNow for Manufacturing Industry

Customer Profile

The customer is a major vehicle manufacturing company with ~60 years of expertise in the industry, listed in Toronto Stock Exchange.

Business Challenge

The client was grappling with inefficiencies and manual errors in their procurement and accounts payable processes. They faced challenges such as lengthy invoice processing times leading to delays in payments, manual data entry resulting in errors and discrepancies, a lack of visibility into procurement activities and spending, and difficulty in tracking and managing supplier contracts.

Scope of Services

Proviniti revamped the client’s procurement and accounts payable operations by implementing ServiceNow’s modules, integrating with their ERP system, deploying document intelligence solutions, configuring workflows, and conducting staff training for seamless adoption.

Solution Highlight

Adopting a structured approach, the client’s challenges were addressed efficiently. This involved conducting thorough analysis, customizing ServiceNow’s modules, seamlessly integrating them with the client’s ERP system, leveraging AI for document intelligence, optimizing workflows, and implementing change management strategies for smooth employee adoption.

Customer Benefits

Streamlined processes, reducing manual errors and efforts, leading to faster payments. Real-time visibility improved decision-making, while automated workflows ensured compliance. Enhanced supplier relations were fostered through timely payments and improved communication.

Transformation Impact

As a strategic partner with deep domain expertise, combined with ServiceNow’s platform, Proviniti transformed the client’s source-to-pay and accounts payable operations, boosting efficiency, accuracy, and cost savings.