Optimized Asset Management Solutions for GE HealthCare

Customer Profile

Founded in 1994, GE HealthCare is a global leader in medical technologies, specializing in imaging, diagnostics, patient monitoring, and life sciences. It is committed to advancing healthcare worldwide through innovation.

Business Challenge

GE HealthCare faced challenges managing IT assets across locations with poor inventory accuracy, cost management, asset tracking, asset lifecycle management, asset recycle and poor compliance metrics. 

Scope of Services

Deploy ServiceNow Hardware Asset Management Solution along with third party integrations, asset management industry best practices and overhauled product and service catalogue. Design asset life cycle workflows, contract management, and asset audit workflow solutions.

Solution Highlight

• Enhanced asset applications for vendors/partners to improve order tracking and asset delivery
• Deployed end-to-end asset lifecycle management, from order to recycling
• Integrated product and service catalogues to improve employee experience
• Built customized dashboards for diverse stakeholders

Customer Benefits

Enhanced IT asset visibility improves decision-making. Custom cost tracking optimizes spending, while asset lifecycle management maximizes utilization. The procurement plugin streamlines processes, and workflow configuration boosts efficiency. Integration with vendors and coupa enhances procurement, yielding cost savings and efficiency.

Transformation Impact

Achieved cost savings through optimized spending and efficiency. Enhanced compliance, asset tracking, and asset lifecycle planning. Improved visibility with real-time dashboards streamlined procurement and vendor management. Vendors and partners were accountable for asset delivery with defined SLA’s and live dashboards allowed us to make informed decisions, boosting satisfaction.