Optimizing IT Operations and Configuration Management for Global Power and Energy Client

Customer Profile

A reputed customer in the power and energy industry focused on delivering reliable and sustainable energy solutions.

Business Challenge

The customer aimed to implement top-down discovery and automation to optimize their Configuration Management Database (CMDB) and gain a better understanding of the interconnections between their applications and the underlying infrastructure.

Scope of Services

Implementation of ServiceNow’s Cloud Discovery and Service Mapping to:

• Provide a holistic view of the IT infrastructure
• Understand the relationships between applications and underlying components
• Integrate cloud resources into the CMDB for a unified view of on-premises and cloud-based assets

Solution Highlight

• Cloud Discovery: Deployed to seamlessly integrate cloud resources into the CMDB
• Service Mapping: Enabled detailed visualization of the relationships between IT services, applications, and infrastructure components

Customer Benefits

• CMDB Optimization: Achieved a more organized and accurate CMDB
• Automation and Efficiency: Streamlined processes through automation
• Improved Visibility: Enhanced understanding of IT infrastructure and service dependencies
• The implementation of ServiceNow’s solutions provided the power and energy company with the tools needed to optimize their IT operations, improve visibility, and ensure continuous service

Modules Used

IT Operations Management components, including:

• Discovery
• Service Mapping
• Streamlined CMDB