Enhanced Retail Customer Experience with ServiceNow Hardware Asset Management solution

Customer Profile

Leidos, a Fortune 500 company with 47,000 employees, is a leader in addressing global challenges in national security and health. It focuses on developing smarter technology solutions for highly regulated industries.

Business Challenge

Leidos is heavily reliant on technology to manage IT assets across multiple locations, so multiple customizations within the ITSM Asset Management module and application could not serve the business.

Scope of Services

Migrate from ITSM Asset Management to Hardware Asset Management (HAM) application.

Solution Highlight

Assessed the customization and mapped to Hardware Asset Management OOB workflows, redesigned ~100 hardware asset catalogues, configured 30+ reports and asset dashboards, optimized the workflows, life cycle and governance model to manage the assets.

Customer Benefits

Implementing asset lifecycle management processes improves upgrade and retirement planning, enhancing visibility and control over IT assets while ensuring efficient asset utilization. Custom cost tracking mechanisms optimize spending and budgeting with accurate cost monitoring. Configuring new HAM Pro workflows enhances asset management processes, boosting operational efficiency and reducing manual effort.

Transformation Impact

Advanced workflow solutions improved asset delivery by 40% and deployed an asset recycling policy, thus meeting regulator metrics. Real-time dashboards, reminders, approvals, and replacements dropped asset management costs by 40%.