Streamlining Source-to-Pay with ServiceNow at Leading Fluid Manufacturer

Customer Profile

Market leader in fluid handling systems and components. Supplies technology and expertise for the management of fluids in both industrial and commercial applications. It designs, manufactures and markets systems and equipment to move, measure, control, dispense and spray fluid materials.

Business Challenge

Client faced challenges in their procurement processes, including disjointed systems, manual workflows, and lack of visibility into spend data. This resulted in inefficiencies, delays, and increased risk of errors in their Source-to-Pay cycle. They sought a solution to streamline their procurement operations and enhance overall efficiency.

Scope of Services

Proviniti’s engagement with client included assessment of existing procurement processes and systems. Identification of pain points and areas for improvement. Customization and implementation of ServiceNow’s Procurement and Vendor Management modules. Integration with existing ERP systems for seamless data exchange. Training and support for users to ensure smooth transition and adoption of the new processes.

Solution Highlight

Proviniti analyzed the client’s procurement processes, identifying inefficiencies. They tailored ServiceNow’s Procurement and Vendor Management modules to align with industry best practices, seamlessly integrating them with the client’s ERP systems. Extensive training and ongoing support ensured smooth adoption and effective utilization by the client’s procurement team.

Customer Benefits

Optimizing Source-to-Pay processes streamlined procurement workflows, boosting efficiency. ServiceNow’s modules improved spending visibility and control, enhancing decision-making and cost savings. Proviniti’s solution ensured compliance, minimized risks, and provided a scalable procurement infrastructure for future growth.

Transformation Impact

This case study demonstrates how Proviniti successfully supported Client in optimizing their Source-to-Pay processes using the ServiceNow platform, resulting in tangible business benefits and improved operational efficiency.