Blend Efficiency and Empathy for Optimal
Customer Satisfaction
Proviniti's ServiceNow-powered Customer Service Management (CSM) solution offers harmony between technology and talent in the era of customer expectations. Our solution boosts customer loyalty while effectively managing costs.
Proviniti's CSM revolutionizes the customer lifecycle with accelerated self-resolving capabilities and cross-departmental process automation. Customers can promptly resolve their issues at their convenience and on their preferred channels.
We integrate technology with the human touch, equipping your service agents with real-time tools for personalized service. The result? An empathetic and efficient customer experience that boosts satisfaction while trimming costs. Choose Proviniti's CSM solution and be at the forefront of evolving customer needs.
Advanced CSM Integration: Empowering
Customer Autonomy
Proviniti and ServiceNow's integration transforms customer service management by optimizing self-service and utilizing AI for issue resolution. Customers are empowered with a personalized portal to address their issues efficiently. This powerful self-service capability fosters customer autonomy and elevates service efficiency.
Key features include:
CSM Solution: Merging Tech and Talent for Enhanced Customer Satisfaction
Proviniti's ServiceNow CSM solution skillfully combines technology and human expertise to augment customer satisfaction. Leveraging advanced AI technologies delivers a streamlined customer service experience, increasing customer engagement and loyalty.
Integrated Customer Support Channels
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Comprehensive Interaction Platform: Proviniti implements ServiceNow technology to establish an all-in-one platform for customer interactions, including web chat, phone, messaging, and customer portals.
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AI-Enabled Assistance: Proviniti enhances customer service by incorporating AI tools like chatbots and self-service options to optimize processes and improve customer satisfaction.
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AR-Driven Support: Proviniti uses AR technology to offer an immersive and interactive customer support experience, enabling customers to visualize solutions and get immediate guidance.
Dynamic Case Management with AI Optimization
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AI-Driven Case Management: Adopt Proviniti's AI-powered case management system to quickly and effectively resolve customer queries using ServiceNow technology.
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Compliance and Regulation Adherence: Prioritize compliance checks and regulatory standards adherence in IT services to ensure superior quality and legality, earning customer trust.
Predictive Service Analytics and Proactive Issue Resolution
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Predictive Service Analytics: We apply advanced predictive analytics to detect potential service complications before they influence our customers. This strategic approach bolsters the reliability and security of our IT services.
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Proactive Issue Resolution: Prioritize quick communication with our customers, informing them about any issues and their corresponding solutions. This proactive engagement minimizes service downtime, fostering improved customer trust and loyalty.
Optimized Service Processes and Workflow Automation
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Optimized Service Processes: Automate and streamline service delivery methods. We use workflow automation and AI for smart case routing and service task management, minimizing manual labor and fast-tracking resolutions.
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Workflow Automation: We employ data analytics to enhance our services constantly. This approach helps us identify operational trends and areas needed for optimization, ensuring you always receive high-quality, efficient service.
Comprehensive Knowledge and Resource Management
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Centralized Knowledge Management: This system allows agents and customers access to pertinent information, documentation, and resources. The advantage is a more efficient problem-solving strategy.
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AI-Powered Solutions: We utilize AI to present recommended solutions and guide customers toward self-service options. This strategy reduces the dependency on direct support for common issues, enhancing the customer support experience.