Revamping HR Service Delivery: Process Mining
Solution Transforms Candidate Experience
The HR Service Delivery (HRSD) field often struggles with intricate processes and high-performance metrics, which often lead to inefficiencies and gaps in service delivery. To overcome these challenges, Proviniti's ServiceNow Process Mining Solution is an innovative tool to convert these barriers into growth and innovation opportunities.
One key challenge in HRSD is the extended response time between activities that can negatively impact a candidate's experience. Proviniti's ServiceNow solution targets this issue, substantially reducing response times and enhancing the candidate experience while diminishing dropouts.
The success of this solution lies in automation. It prompts recruiters to follow up with candidates throughout the hiring process and proactively highlights outstanding inquiries, ensuring a timely response. With Proviniti's ServiceNow Process Mining Solution, businesses can anticipate a revolutionized HRSD operation characterized by efficiency, responsiveness, and an improved candidate experience.
Challenges
HR Service Delivery (HRSD) operations often face complexities involving high-performance metrics, lengthy response times, and potential service delivery gaps.
Solutions
Proviniti's ServiceNow Process Mining Solution addresses these challenges by reducing response times and enhancing automation. By proactively alerting recruiters and ensuring timely responses to candidate inquiries, it prevents potential candidate dropouts.
Result
Adopting Proviniti's solution leads to efficient HRSD operations, marked by improved candidate experiences and responsiveness, thereby driving growth and innovation.